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Powell & Turner Heating & Cooling Inc.
 

Effective Date: November 4, 2026
 

Powell & Turner is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, communicate with us, or otherwise interact with our company.

By using our website or services, you acknowledge that you have read this Privacy Policy.
 

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information: Name, email address, phone number, mailing address, service address, and other contact information you provide.

Customer and Service Information: Details about your HVAC equipment, service history, maintenance appointments, repair requests, estimates, purchases, and communications with our company.

Payment Information: Information necessary to process payments for services. Payment information may be collected and processed by third-party payment processors.

Technical Information: IP address, browser type, device information, website usage data, and other information collected when you visit our website.

Cookies and Tracking Technologies: We may use cookies and similar technologies to analyze website traffic, improve website functionality, and enhance your browsing experience.
 

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our heating and cooling services.

• To schedule appointments and communicate about service requests.

• To process payments, invoices, and transactions.

• To send service reminders, maintenance notifications, and appointment updates.

• To communicate company news, promotions, special offers, seasonal reminders, and other marketing materials.

• To improve our website, customer experience, and business operations.

• To respond to customer questions, requests, and feedback.

• To comply with applicable laws and regulations.

• To protect against fraud, unauthorized activity, and security threats.
   

3. Email Marketing and Communications

Powell & Turner may use the email address you provide to communicate with you about our services, including appointment confirmations, maintenance reminders, seasonal HVAC information, company updates, special offers, and promotional materials.

We may use third-party email marketing platforms, including Mailchimp, to manage customer email lists, distribute marketing communications, and evaluate email campaign performance.

These platforms may process information such as your email address, name, email delivery status, and interactions with our emails, including opens and link clicks, where tracking is enabled.

Your Email Preferences: You may opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us directly.

Opting out of promotional emails will not prevent us from sending necessary transactional or service-related communications, such as appointment confirmations, invoices, or important service notifications.
 

4. How We Share Your Information
Powell & Turner does not sell or rent your personal information to third parties.

We may share information in the following circumstances:

Service Providers: We may share information with trusted third-party providers that help us operate our business, including website hosting providers, payment processors, customer management systems, email marketing platforms such as Mailchimp, and technology providers.

Legal Requirements: We may disclose information when required by law, regulation, court order, or other legal process.

Business Transfers: If our company is involved in a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.

Third-party providers are permitted to use personal information as necessary to perform services on our behalf, subject to applicable agreements and legal requirements.
 

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although we work to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
 

6. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

Access and Update: Request access to the personal information we maintain about you or request corrections to inaccurate information.

Opt Out of Marketing: Unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.

Request Deletion: Request deletion of personal information, subject to applicable legal, contractual, and business recordkeeping requirements.

Manage Cookies: Adjust your browser settings to manage or disable cookies and certain tracking technologies.

To submit a privacy-related request, please contact us using the information provided below.
 

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, understand visitor behavior, analyze traffic, and enhance your experience.

You may adjust your browser settings to refuse or delete cookies. Please be aware that disabling certain cookies may affect website functionality.
 

8. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
 

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These external websites operate independently and have their own privacy policies and practices.

Powell & Turner is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage visitors and customers to review this policy periodically.
 

11. Contact Us

If you have questions about this Privacy Policy, wish to update your personal information, or would like to exercise your privacy rights, please contact us:
 

Powell & Turner Heating & Cooling Inc.

6308 Buck Cavey Lane
Linthicum, MD 21090

Phone: 410-636-7614

Email: Wkthvac@msn.com

Website: https://powellandturner.com